Where is my order?
The quickest way to check your order is Order Management.
- Open Order Management: https://account.snusvikings.co.uk/pages/019f7262-c8d8-76d6-932d-5af2adae74ce
- Sign in with the email address you used at checkout. We'll email you a 6-digit code to enter.
- Choose your order, then select Track my order.
Track my order shows your order's status, your tracking number and a link to the courier's tracking page, where you can see the latest updates.
Order Management shows your five most recent orders. For an older order, use the tracking link in your dispatch email. We email you that link as soon as your order is dispatched.
When your order leaves us
It depends on the delivery option you chose at checkout.
- Royal Mail Tracked 24: we dispatch 7 days a week. Order by 4pm Monday to Friday, or by 11am on Saturday and Sunday, and it leaves the same day.
- Royal Mail Local Collect and InPost locker or shop: order by 4pm Monday to Friday and it leaves the same day. These leave us Monday to Friday only.
Orders placed after the cut-off go out on the next dispatch day. We do not dispatch on bank holidays.
When it should arrive
- Royal Mail Tracked 24 and Local Collect aim for next-day delivery. Orders we dispatch on a Saturday may not arrive until Monday.
- InPost usually takes 2 to 3 working days.
- Northern Ireland: most orders arrive in 1 to 2 working days, but please allow up to 3.
- Scottish Highlands and other remote areas: please allow an extra day or two.
We deliver to the UK only. These are our usual times, but we can't guarantee a delivery date.
If your parcel hasn't arrived
Open Order Management, choose the order, select Report a problem, then Parcel not delivered. Our team will look into it and reply by email, usually within one working day.