What is your return policy?

You can change your mind within 14 days of receiving your order and ask for a refund.

To be eligible for a return, the item must be:

  • in the same condition you received it
  • unused, with the seal unbroken
  • in its original packaging

You'll also need your receipt or proof of purchase.

Items whose seal has been broken after delivery can't be returned for a change of mind, for hygiene reasons. Gift cards can't be returned.

How to start a return

Use our contact form: https://snusvikings.co.uk/pages/contact

Choose Something else, and include your order number and the items you want to return. Please wait for our reply before you send anything back. If we accept your return, we'll email you instructions. Parcels sent back without them can't be accepted. You pay the cost of posting your return.

Self-service returns in Order Management are coming soon.

Your refund

Once we receive and check your return, we'll let you know if your refund is approved. If it is, we'll refund your original payment method within 10 business days.

Damaged, faulty or wrong items

None of this affects your rights if something arrives damaged, faulty or wrong. Sign in, open Order Management, choose the order and select Report a problem: https://account.snusvikings.co.uk/pages/019f7262-c8d8-76d6-932d-5af2adae74ce

If you have a question about a return, our team will be happy to help. Use our contact form: https://snusvikings.co.uk/pages/contact

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