I didn’t receive my full order

If you notice that some items are missing from your order, please check the packaging carefully and review your emails. Since we only ship fresh and consumable products, an item is occasionally removed at dispatch if it was found to be no longer fresh. When that happens we refund it and email you a refund confirmation.

How to report missing items

Open Order Management at https://account.snusvikings.co.uk/pages/019f7262-c8d8-76d6-932d-5af2adae74ce and sign in with the email address you used at checkout. Choose the order, select Report a problem, then Something is missing. Tick the items that did not arrive if you can. If you are unsure, send it anyway and we will check the order for you. Our team replies by email, usually within one working day.

If you cannot sign in, use our contact form at https://snusvikings.co.uk/pages/contact. Choose Something else and include your order number.

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