I received damaged products

Pouches and cans can occasionally arrive damaged, either through a manufacturing defect or through handling in transit. We are not able to open and inspect cans before they are sent, and we appreciate your understanding on that.

How to report damaged products

Open Order Management at https://account.snusvikings.co.uk/pages/019f7262-c8d8-76d6-932d-5af2adae74ce and sign in with the email address you used at checkout. Choose the order, select Report a problem, then Item arrived damaged. Tick the damaged items, add a photo of the damage and tell us what is wrong. If several cans are affected, one photo showing all the damage is ideal. Our team replies by email, usually within one working day.

That is everything we need to put it right, so there is no need to send your order number or product names separately.

If you cannot sign in, use our contact form at https://snusvikings.co.uk/pages/contact. Choose Something else and include your order number.

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