I received the wrong products

If a product looks incorrect, please first check whether it is a rebranded version of the same item, with a new name or packaging design but the same flavour. Comparing it against the images on our website usually settles it.

How to report a wrong product

Open Order Management at https://account.snusvikings.co.uk/pages/019f7262-c8d8-76d6-932d-5af2adae74ce and sign in with the email address you used at checkout. Choose the order, select Report a problem, then Wrong item received. Tick the items that were wrong, add a photo of what actually arrived and tell us what you expected. Our team replies by email, usually within one working day.

If you cannot sign in, use our contact form at https://snusvikings.co.uk/pages/contact. Choose Something else and include your order number.

Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.