Shipping Terms & Conditions

At Snus Vikings, we want your order to reach you quickly and safely. This page explains our delivery options, cut-off times and costs, and what to do if something goes wrong.

If you have a question about delivery, our team is happy to help by email through our contact form at https://snusvikings.co.uk/pages/contact

Thank you for choosing Snus Vikings.

Our delivery options

You choose how you would like your order delivered at checkout.

Royal Mail Tracked 24

  • Tracked to your door.
  • £2.94, or free on orders of £15 or more.
  • Leaves us 7 days a week. Order by 4pm Monday to Friday, or by 11am on Saturday and Sunday, and we dispatch the same day.
  • Aims to deliver the next day, but delivery dates are not guaranteed. Orders we dispatch on a Saturday may not arrive until Monday.

Royal Mail Local Collect

  • Sent to a Post Office, Royal Mail Customer Service Point or parcel shop that you choose at checkout.
  • £2.99.
  • Leaves us Monday to Friday only. Order by 4pm and we dispatch the same day.
  • Aims to reach your collection point the next day.

InPost locker or shop

  • Sent to an InPost locker or shop that you choose at checkout.
  • £2.99.
  • Leaves us Monday to Friday only. Order by 4pm and we dispatch the same day.
  • Usually takes 2 to 3 working days.

Orders placed after the cut-off leave us on the next dispatch day. For Royal Mail Local Collect and InPost, orders placed after 4pm on Friday or at the weekend leave us on the next working day, usually Monday. We do not dispatch on bank holidays.

Tracking your parcel

The quickest way to see where your order is: open Order Management at https://account.snusvikings.co.uk/pages/019f7262-c8d8-76d6-932d-5af2adae74ce and sign in, then choose the order and select Track my order.

You can also use the tracking link in your dispatch email. It takes you to the right tracking page for the service you chose. For Royal Mail parcels, you can also use Royal Mail Track and Trace at https://www.royalmail.com/track-your-item with your tracking number.

Tracking details might not update until the evening, once your order has reached the courier's depot.

Where we deliver

We deliver to UK addresses only: England, Scotland, Wales and Northern Ireland. We cannot deliver to the Channel Islands, the Isle of Man, the Republic of Ireland or anywhere else outside the UK.

A few places take a little longer:

  • Scottish Highlands, Scottish islands, the Isles of Scilly and other remote areas: please allow an extra day or two.
  • Elsewhere in Scotland: deliveries can occasionally take slightly longer than usual, because of regional courier routes.
  • Northern Ireland: most orders arrive within 1 to 2 working days of dispatch, but please allow 1 to 3 working days, especially at busy times.

If you are out when we deliver

Most of our packages are designed to fit through a standard letterbox, or they can be left in a secure outdoor post box, so you usually do not need to be in.

If a signature is needed and you are not in, the courier will leave details of how to collect your parcel or arrange a redelivery.

Changing or cancelling your order

You can change your delivery address or cancel your order yourself while it is still with us. Open Order Management at https://account.snusvikings.co.uk/pages/019f7262-c8d8-76d6-932d-5af2adae74ce and sign in with the email address you used at checkout. We send you a 6-digit code to sign in.

  • Cancel this order: available until we start packing it.
  • Change the delivery address: available until your order ships.

We check the order the moment you send the request, so you will usually know straight away whether it worked. If you have only just placed the order, it may still be setting up after checkout. In that case we apply your request automatically as soon as it is ready, usually within a few minutes, and email you to confirm.

Once an order has been dispatched, we cannot change its details. Orders going to a Post Office, shop or locker keep the collection point chosen at checkout. The items, quantities and payment method on an order cannot be changed once it is placed.

If you change your mind about an item, you can ask to return it within 14 days of receiving it. It must be unused, with the seal unbroken and in its original packaging, and you will need your proof of purchase. Please contact us first through our contact form at https://snusvikings.co.uk/pages/contact and include your order number. Wait for our instructions before you send anything back, as returns sent without them cannot be accepted. You pay the cost of posting a return. We do not do direct exchanges: return the item, then place a new order for what you want. Our returns policy has the full details: https://snusvikings.co.uk/policies/refund-policy

Discreet packaging

Every order is sent in plain, unmarked packaging. Nothing on the outside says what is inside.

Festive period

Orders placed between 18 December and 8 January may be delayed over Christmas and New Year. Orders placed on or before 17 December are far less likely to be delayed.

Late or missing parcels

If your order has not arrived when you expected it, first check the tracking link in your dispatch email. For Royal Mail parcels, you can also use Royal Mail Track and Trace at https://www.royalmail.com/track-your-item with your tracking number.

Remember that orders placed after the cut-off leave us on the next dispatch day:

  • Royal Mail Tracked 24: 4pm Monday to Friday, 11am on Saturday and Sunday.
  • Royal Mail Local Collect and InPost: 4pm Monday to Friday, with no weekend dispatch.

If that does not help, open Order Management, choose the order, select Report a problem, then Parcel not delivered. We reply by email, usually within one working day. If you cannot sign in, use our contact form at https://snusvikings.co.uk/pages/contact and include your order number.

For a lost parcel, we can file a claim with the courier. This can take up to 30 days for UK shipments. We know waiting is frustrating, but the investigation has to finish before a refund is issued, so that a parcel does not arrive after you have already been refunded.

We always aim to dispatch your order as soon as possible, but dispatch dates and times may vary depending on your delivery address and the delivery service you chose.

Undelivered orders

If your order comes back to us for any reason, we will get in touch. We will normally refund the order in full, excluding any shipping costs.

If an order is returned to us as undelivered more than once, we will process the refund with all handling fees and shipping costs deducted. We reserve the right to apply our handling fees for undelivered orders.

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