My tracking details have not updated for several days

We understand how frustrating it is when tracking stops moving. Once your parcel has been dispatched it is in the care of the courier. Updates are usually frequent, but scans can be delayed during busy periods, over bank holidays, or while a parcel sits at a regional depot. In most cases the parcel is still on its way and will update when it reaches the next sorting or delivery point.

You can see the latest delivery updates for any of your recent orders by signing in and opening Order Management, then choosing Track my order.

If tracking has not moved for more than 2 working days

Sign in to your account and open Order Management. Choose the order, select Report a problem, then Parcel not delivered. Add the delivery address you expected it at if you can, as this helps us trace where it went. Our team replies by email, usually within one working day.

If you cannot sign in, use our contact form and include your order number.