My package was not delivered and was returned

A parcel can be returned to us if the delivery address was incomplete or incorrect, if nobody was available to receive it, or for other reasons outside our control. If this happens, we will get in touch.

Once the returned parcel reaches our warehouse and has been inspected, we normally refund the order to your original payment method, excluding the original shipping cost. That refund then takes a further 2 to 5 working days to reach your bank balance.

If an order comes back to us undelivered more than once, handling fees and shipping costs are deducted from the refund.

If you would still like the products

Open Order Management at https://account.snusvikings.co.uk/pages/019f7262-c8d8-76d6-932d-5af2adae74ce and sign in. Choose the order, select Report a problem, then Something else. Tell us whether you would like a redelivery or a reorder. Our team replies by email, usually within one working day.

If you cannot sign in, use our contact form at https://snusvikings.co.uk/pages/contact and include your order number.