I can't sign in to my account

Almost every sign-in problem is one of these three.

The code has not arrived

Give it a minute, then check your spam and promotions folders. If it is still not there, ask for a new code. Each new code replaces the one before it, so always use the most recent email.

The code is not being accepted

Codes stop working after a while. If yours has been sitting in your inbox for some time, request a fresh one. Also check you are reading the newest email, as an older code will be rejected.

You are signed in but your order is missing

Two things cause this. Your orders are matched to the email address you gave at checkout, so if you ordered with a different address you will need to sign in with that one instead. And Order Management (https://account.snusvikings.co.uk/pages/019f7262-c8d8-76d6-932d-5af2adae74ce) shows only your five most recent orders, though your full history is under My Orders.

Still stuck? Use our contact form at https://snusvikings.co.uk/pages/contact. Choose Something else, include your order number and the email address you ordered with, and we will sort it out for you.